Free Shipping (USA):
All customers in the U.S. receive free shipping on every purchase.
Shipping Locations (USA):
We ship to the following states in the USA:
Alaska, Arizona, California (except San Diego), Colorado (except Denver), Connecticut, Delaware, Florida (except Sarasota County), Georgia, Hawaii, Idaho, Illinois (except Jerseyville), Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi (except Union County), Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wyoming.
We also ship to Puerto Rico.
Locations We Do Not Ship To:
Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, Jerseyville, San Diego, Sarasota County, Union County, Denver.
Shipping Schedule:
Shipping Days: We ship Monday through Friday only.
Processing Time: Orders are shipped the next business day after payment is received. If we experience high order volume, there may be a 1-day delay. For example, if you order on Monday, we’ll ship on Tuesday. If we’re busy, it might be shipped on Wednesday. If you order on Friday, your package will ship the following Monday.
Due to the large number of daily orders, we drop packages off at USPS, UPS, or FedEx, but they don’t always get scanned immediately. It can take up to 24 hours for your package to be scanned after it’s dropped off. If you don’t see tracking movement right away, please be patient.
No Exceptions on Processing Time: Even if you choose faster shipping, our processing time remains the same. Paying for expedited shipping only speeds up delivery once the package is with the carrier, not our handling time.
Delivery Estimates: We don’t guarantee delivery on a specific day. Shipping estimates (like USPS Priority 2-3 Day) are just that—estimates. We cannot control delays caused by USPS, UPS, or FedEx.
Shipping Options: USPS Ground Advantage – 5 to 7 business days (FREE), USPS Priority – 2 to 3 business days ($10.98), UPS 2nd Day Air – usually arrives within 2 business days *Saturday is included* ($38.69).
Payment Processing Delays: For payments made via ACH Bank Transfer, Venmo, or Zelle, it can take up to 3 days for funds to clear. Your order will ship once the payment is secured in our account.
Faster Shipping Options: Expedited shipping is available at an additional cost, but we cannot guarantee exact delivery dates, even with these options.
Shipping Delays: We are not responsible for delays caused by USPS or any other carrier. If your package is confirmed lost, we will reship your items. Please be patient and work with us while we assist the carrier in locating your package.
Holidays: We do not ship on U.S. federal holidays. Any orders placed during a holiday will ship the next business day.
Tracking Information: After placing your order, you will receive a tracking number within 8 hours.
Important Notice:
Please only place an order if you fully understand and agree to our Shipping Policy. If you need your order by a very specific day, remember that while we provide an estimated delivery time, we cannot guarantee the exact arrival date. We guarantee that your package will eventually arrive, but delays caused by USPS, FedEx, or UPS are beyond our control.
Please do not message us asking if we can ship on a certain day or make an exception for your order. Your order will be processed and shipped in accordance with this Shipping Policy.
We Are One of the Few Kratom Companies Who Ships Internationally
Lilith Extracts proudly ships to almost every state in the U.S. and internationally. We are one of the few kratom companies offering international shipping to the following countries: Germany, Netherlands, Switzerland, Canada, Colombia, Peru, and Uruguay. Please note that shipping to these countries is subject to specific regulations and conditions.
International Shipping is available for a flat fee of $40. We guarantee delivery to all listed countries, even if the package is seized while in transit.
However, please be aware that all international shipments undergo a customs clearance process, which can take up to 45 business days, though this is rare. Typically, delivery times range from 10 to 21 business days.
If your country is not listed above, we may still be able to find a solution for shipping to your location, as kratom regulations continue to evolve.
To ensure compliance with local laws and regulations – you can email us at: [email protected]
Discounts
Discounts and Benefits:
- $2 Cashback: Register for an account and get $2 cashback for every order. Cashback is added to your digital wallet for future purchases and can be combined with other discounts.
- $2 Welcome Bonus: Automatically added to your digital wallet when you register for an account.
- Daily Visit Reward: Earn $0.10 added to your wallet each time you visit our website. No purchase necessary. Limited to one visit per day. Earn more after 24 hours.
- Referral Promotion: Share your referral link. When a friend or family member registers and completes their first order, both of you get $10 added to your digital wallets.
- Super Kratom Week: As a registered member, you can earn $1 per daily visit for one week during Super Kratom Week. Only registered members are eligible. Earn up to $7 by visiting daily for a week.
- Credit and Debit Cards.
- Zelle.
- Venmo.
- Plaid (ACH Bank Transfer).
- Wise (International Customers).
- Bitcoin.
An order minimum of 30$ is required to place an order.
Refund Policy:
If you’re not satisfied, email us at [email protected] with “REFUND” in the subject within 24 hours of delivery.
Refunds are not guaranteed and are reviewed at our discretion. Product color and texture may vary.
We ensure consistent alkaloid percentages and accurate weights. Please use a calibrated scale for dosing.
No refunds for misuse or dissatisfaction with effects. All sales are final, except for our discretionary 24-hour refund policy.
Regarding Chargebacks:
Please contact us before filing a chargeback. Unauthorized chargebacks may lead to a permanent ban and blacklisting.
We’re here to help! Give us a chance to resolve your issue. Politely explain your situation to one of our customer service agents, and we’ll do our best to assist you.
Delivery Guarantee (Domestic & International)
We guarantee your order will be delivered. If your order gets lost or taken while in transit, we will send a replacement. Please remember, once your package is on its way, we cannot offer refunds.
If the tracking shows your package was delivered but you can’t find it, we cannot send a replacement. We are not responsible for issues like mail theft (often called “porch pirates”).
Yes, follow this link to view our lab results.
THAILAND, INDONESIA, & THE USA.
We plan to offer bulk buying in the near future, but for now, no. We will update this page once we enable this service.
Phone Number: +1-786-743-9722
Email: [email protected]
We’re available Monday through Friday: 8 AM to 12PM EST.
Closed on American Federal Holidays.
For Urgent Customer support, please click the “Message” button on the right-hand side of the screen. Include your email address in the form, and wait at least 5 minutes. Our after-hours Customer Support Agents will help you. If no one connects to the chat within 5 minutes, don’t worry, someone will reach out to you shortly via the email you provided us. Our after-hours Customer Support will do their best to answer your message 24 hours a day, 7 days a week. Please be patient while waiting for a response, as we sometimes have a high number of customers waiting in the queue and a limited number of agents working at a time.
At the moment: no, we do not offer Free Samples.